If you are moving Password Reset Server to a new machine, you can follow these steps:

Moving the web server to a new machine?

1. Disable the "Force HTTPS/SSL" option on the Password Reset Server configuration page. If you are also moving the SQL Server database, be sure to create a new copy of the database as this setting is written to it. You can re-enable the "Force HTTPS/SSL" option after you set up and install an SSL certificate on the new machine.
2. Copy the folder that holds your Password Reset Server instance to the new computer.
3. Shut down the old web site and recycle its application pool as it is running background threads which are accessing the database.
4. Set up the new folder in Internet Information Server (IIS), point it to the new Password Reset Server directory, and change it to an ASP .NET application. 
5. If your database server and credentials have not changed, you can continue through. If they have changed, follow the steps in the next section.
6. If the server URL is changing or the configuration files were created on localhost (or with old server name), you will need to regenerate the config files by following the steps in KB article "Re-generate the msi configuration for the client installer”

Moving the Microsoft SQL Server database to a new machine?

1. Navigate to https://<Your Password Reset Server Url>/InstallerDatabaseAccess.aspx
2. Make the required changes and click next.
3. When you get to step 3 do not click next, instead navigate to the home page.

If you have any problems or questions, please contact support.