If you see an error that looks like the picture below, then the machine running Password Reset Server is having trouble using the Password Reset Server database:
This error is caused when Password Reset Server tries to a run a database query, but the query times out before completion. To diagnose the issue, please follow these steps:
- Check the task manager on the machine running your Password Reset Server database. Make sure no process is taking up too much ram or CPU power. If it is, stop the process or move the Password Reset Server database to another machine. Instructions for migrating Password Reset Server can be found here:
http://support.thycotic.com/KB/a157/moving-password-reset-server-to-another-machine.aspx
- Check the hard drive space on the machine running your Password Reset Server database. Make sure there is at least 3 gigabytes of free space.
- Try restarting the SQL Service.
- If you still encounter SQL timeouts, please contact technical support.
Article ID: 227, Created On: 12/29/2011, Modified: 12/29/2011