In Password Reset Server, email addresses used for password expiration notifications and enrollment reminders are retrieved from Active Directory. When you enter a domain and perform a synchronization, Password Reset Server will create all users that exist in AD and use their AD email addresses. If an email address in Password Reset Server appears as blank, this means the email address is also blank in Active Directory.
To fix this, an administrator can edit the user in Active Directory, add an email address, and then force a synchronization or wait for a scheduled synchronization to occur. To force synchronization in PRS, an admin can log in through the web portal, click on "Administration", then on "Domain Configuration", and click "Synchronize Now".
Article ID: 228, Created On: 12/29/2011, Modified: 12/29/2011