The Ticket URL Format field can be edited on the
Ticketing System Integration tab of the configuration page.
This field specifies the URL that will be used when displaying a link to a ticket in the audit log. In this field, the $TICKETID parameter will be replaced by the ticket number that is entered by the user.
For example, if you specify the
View Ticket URL Template as
http://myticketingsystem/ticket.aspx?ticketid=$TICKETID, and Bob enters 5125-242 as the ticket number, a link will appear in the audit log to http://myticketingsystem/ticket.aspx?ticketid=5125-242.
Article ID: 243, Created On: 2/2/2012, Modified: 3/30/2012