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How to delete a folder that is synchronized by ConnectWise

To delete a folder that is synchronized with ConnectWise, follow these steps:

1. Temporarily disable ConnectWise synchronization by going to Administration | ConnectWise.
2. Delete the desired folder
3. Re enable ConnectWise synchronization

If the folder being deleted is a customer, and the customer has not been deleted in the ConnectWise database, the folder will be automatically created on the next synchronize.

Article ID: 46, Created On: 7/6/2009, Modified: 7/9/2009