Newest KB Articles in Password Reset Server

How are user licenses calculated?

Thu, 08 Mar 2012 19:54:52 GMT

Guide to assigning user licenses in Password Reset Server.

Best Practices - Security

Fri, 24 Feb 2012 21:47:44 GMT

Security Best Practices in Password Reset Server

Translating Password Reset Server to another language

Thu, 02 Feb 2012 18:01:25 GMT

Locate your Password Reset Server installation on your server. For example, C:\Inetpub\wwwroot\PasswordResetServer
Locate the resources folder.
Copy the folder 9 and paste it. Rename it with the corresponding LCID number of your langauge. Refer to this KB article to determine your language's LCID: http://support.thycotic.com/KB/a9/language-lcids.aspx?KBSearchID=0
Translate the pages.xml document to your language. For example

<control controlId="BackupLinkButton">
<property name="ToolTip" value="Configure scheduled backup of the Password Reset Server application folder." />
<property name="Text" value="Backup" />
</control>

Translates as

<control controlId="BackupLinkButton">
<property name="ToolTip" value="My Translation" />
<property name="Text" value="My Translation" />
</control>

(make sure to save any edits under the encoding UTF-8)

Password Reset Server will automatically use the language if it is available based on the language setting on the user's web browser.

Troubleshooting HttpException Maximum request length exceeded error

Fri, 30 Dec 2011 17:51:04 GMT

This article tells you how to troubleshoot a HttpException: Maximum request length exceeded error.

Why are some user email addresses blank?

Thu, 29 Dec 2011 20:22:26 GMT

This article explains why some user email addresses in Password Reset Server will appear as blank.

Troubleshooting Database Timeout

Thu, 29 Dec 2011 19:28:02 GMT

This article covers the steps of how to troubleshoot a database timeout in Password Reset Server.

Installing a support patch for Password Reset Server

Wed, 21 Dec 2011 21:54:10 GMT

First, you should download the patch zip file from support. They will give you a link to the download in an email. Next, follow these steps:

Go to the http:/your password reset server url/Installer.aspx?patch=true page (make sure you have patch=true at the end!), and click Next up to step 2. Download Updates
In the Upload File dialog select the zip file that was downloaded above, and click Upload File
Complete the Installer steps

How to add your own image question (custom images)

Mon, 19 Dec 2011 22:34:38 GMT

To add a new set of images:

Find the ChallengeImages folder in your Password Reset Server folder
(typically under c:\inetpub\wwwroot\passwordresetserver).
Create a new folder using a number 100 or higher as its name. Folders named 1-99 are reserved by Thycotic and may be overwritten in a future release. For example: 101
Create a new text document in this folder and name it what you would like your image set to be called. For example: "FavoriteGames.txt"
Copy your custom image set into your new folder. These images must have the .jpg extension, or the files will not load.

To use this image set, create or update an image question (Administration | Security Questions ) and choose your new image set.

Excluding specific users (like service accounts)

Thu, 15 Dec 2011 21:28:31 GMT

You can exclude certain user accounts from your Password Reset Server. This is useful so that service accounts, admin accounts and other non-end user accounts are not included in your system.

Administration->Users page, click "Want to Exclude Certain Users?" then "Edit". You can then add users to exclude.

(You can also check the section "Exclude Users" in the Password Reset Server User Guide)

Invalid Session Message for Password Reset

Thu, 01 Dec 2011 19:40:48 GMT

This article covers possible causes for receiving an invalid session message when your users try to reset their password.