Upgrading Password Reset Server without outbound access

Root > Password Reset Server

Password Reset Server periodically polls our update server to detect for updates. However, if your Password Reset Server is on an internal network that does not have outbound access or goes through a proxy, Password Reset Server will not be able to perform updates.

As of 2.1.00000(for older version please contact support), the recommended method is the using 'Advanced options' to manually select and upload the upgrade file.

File Upload Steps:

    Go to the http://your password reset server/Installer.aspx page, and click Next up to step 2. Download Updates
    Click the Advanced (not required) to expand the file upload options
    Download the latest Version zip from the Get Latest Version link (for example Version_2_2_00000.zip)
    In the Upload File dialog select the zip file that was downloaded above, and click Upload File
    Complete the Installer steps

Note: You should not use the fresh install PasswordResetServer.zip that is first downloaded from thycotic.com, only the Get Latest Version link should be used as there is a difference between the upgrade file and fresh install zip.

Please contact support if you have any issues.

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